Frequently Asked Questions
Everything you need to know about your custom gear and orders.
How long will it take to receive my order?
As most of our products are custom-made to order, our standard lead time is 7-14 business days before shipping. Once dispatched, you will receive a tracking number via email.
What is your return policy for custom items?
Since our custom products are manufactured to your specific requirements, we only accept returns on items that arrive damaged or have a manufacturing defect. Please contact us within 14 days of receipt.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at the checkout page.
What materials do you use for your products?
We use genuine, high-quality Kydex thermoplastic and heavy-duty hardware to ensure maximum durability, weather resistance, and a perfect fit for every piece.
Can I modify my order after it has been placed?
If you need to make a change, please contact us within 24 hours of placing your order. Once the production process has started, we may not be able to accommodate modifications.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Apple Pay.